FAQ
Questions we get before the first meeting.
If yours is not here, ask it directly. We would rather answer it now than have it become a surprise later.
Do you support HIPAA-regulated environments?
Yes. We are familiar with the technical and operational requirements for healthcare environments and design our services to support your compliance efforts. We work alongside your compliance partners and legal advisors to align technology controls with your overall program: we handle the technology side, they handle the policy side.
What size organizations do you work with?
Small to mid-sized offices, typically from a few users up to multiple locations. Agreements are matched to the number of users, devices, and locations you actually operate, rather than a fixed tier you have to grow into.
Do you provide project-based work?
Yes. Alongside ongoing managed services, we handle projects such as office moves, network refreshes, and cloud migrations. Project engagements are scoped and quoted separately, so you see the cost before work begins.
How quickly do you respond?
Response and resolution targets are written into your agreement, so there is no ambiguity about what you have paid for. Critical issues, anything stopping the office from seeing patients or dispatching crews, go to the front of the queue.
Do you come onsite, or is this all remote?
Both. Most issues resolve remotely, which is faster for everyone. When a problem needs hands on the hardware, or a project needs someone in the building, a technician drives out. We are local to Tampa Bay, so that is a drive and not a flight.